Descripción: “...These indicators show restrictions in the provision of phone requests made by the community for transportation services satisfying effectively only 65% of these requests with 1250 vehicles working with the radio system.The technological innovation purpose of this research would increase the Central service’s response capacity to the current demand level and makes flexible its escalation against the future market needs. This change represents benefits as opportunity, agility and safety both for drivers and for those whom is being transported. ...”